FAQs

ORDERING QUESTIONS

  • Why Should I order Online?

    • Fast – our quick one page check-out will get you on your way faster with much less frustration

    • Accurate Shipping Charges – shipping charges are added before checkout so you know your final total before completing your order

    • 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen

    • Easy re-ordering – you can save your details for faster future purchases

  • Can I get a discount

  • Where do I enter my discount code?

  • How do I know if my order went through?

  • Do your items come with a warranty?

  • What is your return policy?

  • How much are your shipping rates?

  • What form of payments do you accept?

  • Is there sales tax on my purchase?

  • How do I know what size earrings, bracelets, or necklaces to buy?

SHIPPING QUESTIONS

  • How much are your shipping rates?

    Please refer to our shipping info chart for all shipping services and rates we offer.

  • When will my order ship?

  • How long does delivery take to arrive at my house?

  • How can I track my order?

  • Do you ship to countries outside the USA?

  • Do you offer overnight shipping?

  • Do I have to sign for my package?

  • I entered the wrong shipping address. Can this be changed?

  • Why hasn't my shipment arrived?

  • Where can I review or see the status of my order?

GENERAL QUESTIONS

  • How can I contact you?

    We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • Is my personal information secure?

  • Do you sell wholesale?

  • Do you engrave?

  • Is there lead, nickel, or cadmium in any of your jewelry?

  • How do I care for my new jewelry?

TROUBLESHOOTING

  • How can I contact you?

    We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • I have received a damaged, defective, or wrong item. What should I do?

  • How do I request a return or exchange?

  • I entered the wrong shipping address. Can this be changed?

  • Why hasn't my shipment arrived?